Frequently Asked Questions
What are the benefits of bringing my dog to Dioji
In addition to giving you the peace of mind that your furry pal is enjoying a stay at our tropical oasis, a day at the Dioji Athletic Club while awaiting spa treatment provides numerous benefits:
- Combats the majority of common canine behavioral problems such as chewing, digging and barking often sourced in loneliness and frustration from lack of exercise
- Promotes imperative socialization skills
- Facilitates an exercise regimen
- Provides a safe, monitored play environment
Will my dog ever be caged
Dioji Club members always enjoy the freedom to follow their noses, never being caged. Your dog can choose to splash in our extravagant pool, lounge in our lavishly designed cabanas or simply play games with other pals, all while awaiting an elegant spa treatment.
Will my dog ever be left unattended
Club members are pampered and showered with attention from the moment they set paw on our plush grounds through the entirety of your dog's stay with us. Your dog is continuously cared for by our highly trained staff members. No dog is ever left unattended.
Do all the dogs play together
Dioji caters to all types of dogs – old and young, large and small, rambunctious and gentle. Our highly trained staff will organize play groups based on your dog's preferences. We create the ideal environment for all our members no matter the need or desire. We also maintain detailed records on each member's likes and dislikes along with furnishing you a journal of your dog's activities.
Will a day at the Athletic Club ruin my potty training efforts
Our trained Dioji staff will help to reinforce the efforts you are making at home and support the potty training efforts by encouraging your dog to use the designated bathroom area.
What are the risks associated with cage-free dog play
The risks associated with cage-free dog play are much the same as a child's risks on a playground. Dogs do not sit and stare at each other. They enjoy romping, tumbling and wrestling, which can occasionally result in minor scrapes, nicks and punctures. That said, the DIOJI Athletic Club was designed to minimize injury and provide a comfortable, safe environment for group play. Padded floors run throughout all play areas, including professional grade turf grass outdoors, to mitigate sore paws and scrapes often experienced from play on hard surfaces. In addition, Dioji staff constantly facilitates appropriate behavior to keep rough-housing to safe levels.
What is kennel cough and is my dog at risk of contracting it
Canine tracheobronchitis (kennel cough) is one of the most prevalent infectious illnesses in dogs given its highly contagious nature. Fortunately, most cases are mild and cure themselves within a few weeks; however some cases may require antibiotics and/or a cough suppressant. Symptoms generally include a harsh, dry cough that most describe as sounding like the dog has something caught in its throat. Both viral and bacterial causes of kennel cough are spread through the air by infected dogs sneezing and coughing. It can also spread through contact with contaminated surfaces and through direct contact. It is commonly referred to as 'kennel cough' because exposure generally occurs in environments where there are other dogs in close proximity, such as kennels, dogs shows, groomers, dog parks and veterinary offices. The illness does not spread to humans.
Dioji has several policies in place to protect our member dogs and combat the spread of kennel cough including the fact that Dioji's outdoor environment severely limits the transmission of viruses and bacteria. All member dogs are required to be current on vaccinations, including Bordetella, which is commonly linked to kennel cough. The facility is sanitized numerous times throughout the day, including the floors, beds, toys and fresh water containers. In addition, any dog exhibiting possible symptoms of kennel cough is immediately removed from the play area and the dog owner is phoned for pick-up. The dog will not be allowed to return until a visit to the veterinarian deems the dog is over the illness and is no longer contagious. Dioji management also remains in constant contact with local veterinary offices to gain awareness of a local outbreak.
Much like a common cold, kennel cough generally makes its rounds about once a year. In addition to our vaccination requirements, we advise all clients to discuss the best prevention and care options with their veterinarian.
Are there ever dog fights
In any group setting, no matter how well mannered and pleasant the demeanors, there is always the risk of an elevated scuffle. Just like kids, two dogs can be playing well one moment and less than pleased the next. At Dioji, we take every precaution to prevent altercations before they occur. First and foremost, we adhere to a rigorous screening process to ensure only well tempered dogs that are comfortable in a group setting are admitted to the club. Secondly, our attentive, well trained staff is on hand at all times to facilitate proper dog behavior. Dogs are very expressive creatures, and generally show one or more signs of stress before taking any aggressive action. All Dioji staff members are trained to recognize these signals, and to intervene to re-direct the dogs' attention. If any dog is feeling particularly cranky, he or she will be taken to a time-out room for a 5 minute cool down before returning to dog daycare play. In the rare event that a serious altercation does occur, the aggressor will be taken out of play for the remainder of the day and depending on the circumstances, may be asked not to return.
What happens if my dog gets injured or becomes ill
At Dioji, the health and well-being of our member dogs is our primary concern. Any unusual behavior such as limping, regurgitation, lethargy, etc is detailed in a daily log and monitored for progression. Owners will be notified upon pick-up of any such events, unless cause for concern arises in which owners will be contacted immediately. If medical attention is deemed necessary, the dog will be taken directly to the dog's primary veterinarian for treatment at the owner's expense.
What happens if my dog does not pass the interview process
Just like humans, every dog has a unique personality, and thus requires an individual assessment. Some simply do not enjoy playing with high-energy groups of dogs and others need additional socialization or behavior modification before being introduced to the dog daycare setting. If your dog does not pass the initial interview process, Dioji canine caretakers will recommend appropriate dog training classes or alternative daytime activities that may better suit your dog.